Winford Manila Shines Globally for Heartfelt Hospitality

While many hotels compete to stand out, Winford Resort and Casino Manila (WRCM) has quietly earned global attention by focusing on what truly matters—making guests feel genuinely valued. This heartfelt approach recently led to WRCM being named Trip.com’s Top Engaged Hotel of 2025, a prestigious recognition that celebrates hotels creating meaningful, lasting connections with their guests.

The award was presented at the Trip.com Group’s Envision.2025 Global Partner Conference on May 26, 2025, at the Shanghai Museum East in China. Among some of the world’s top hotels, Winford Manila didn’t stand out for its size or luxury—it stood out for its soul.

Trip.com’s Top Engaged Hotel title isn’t just about online visibility or marketing. It’s awarded based on key factors like excellent guest reviews, high return visits, fast response times, and the emotional impact guests experience during their stay. For WRCM, this means remembering guests by name, paying attention to their stories, and delivering service that lingers in memory long after checkout.

In the crowded hotel landscape of Metro Manila, Winford Manila has quietly built a reputation as a hotel that prioritizes people over publicity. “This award reflects our belief that true hospitality isn’t about grandeur—it’s about presence and sincerity,” said Jeff Evora, President and COO of WRCM. “It’s a reminder that consistent, thoughtful service is what really leaves a mark.”

Winford Manila continues to raise the bar, with upgraded rooms, refined dining at Winford Café and Copa de Manila, premium spa experiences at the Winford Health Club, and enhanced gaming options—all designed to offer more than just a place to stay, but a story to remember.

Behind this success is a passionate team. Justine Anne Vergara, Assistant Director for Hotel Operations, shared, “This recognition tells us that our smallest efforts matter. It inspires us to keep going, to innovate, and to always lead with heart.”

At a time when the hospitality industry is leaning heavily into technology, Winford Manila proves that human connection is still the gold standard. Their story is a powerful reminder: what truly makes a hotel unforgettable isn’t just what’s seen—it’s what’s felt.