Reporting Tool For Mobiles Spam/Scam Cases

Reporting Tool For Mobiles Spam/Scam Cases

As cases of mobile fraud and spamming continue to escalate during the pandemic, Globe Telecom is encouraging its customers to use the company’s reporting tool to stop unscrupulous people from taking advantage or deceiving the general public through calls and text messages.

By visiting and filling out the online form, Globe customers can easily help put a stop to these illegal practices.  Once a report is received, Globe will promptly respond by deactivating numbers proven to be repetitive sources of such dubious messages.

“We are concerned about the problems that could arise from these call and text scams. This is why we continuously work to combat this malicious behavior to provide a spam-free experience for all our customers. While we constantly upgrade and improve our blocking and filtering mechanism to keep unwanted messages from entering our network, we also need the cooperation of our customers to make this effort fully effective,” said Anton Bonifacio, Globe Chief Information Security Officer.

Globe reminds its customers that official Globe advisories come only from a 4-digit or alphanumeric sender code, thus, they should not entertain any message from 11-digit numbers pretending to be from Globe no matter how legitimate they seem to be.  Other warning signs of scams and spams are the presence of letters that are deliberately capitalized as well as grammatical and spelling errors.

Most recently, there are complaints about alleged Globe representatives offering a SIM upgrade and asking for a one-time PIN.  Globe, however, will never ask for personal information or ask anyone to surrender their SIM since this may lead to unauthorized access to services such as verification or security protocols for bank accounts, money transfers, and other related transactions that are linked to the customer’s mobile number.

The same holds true for other text messages from third parties that request for personal information such as name, age, and address, in exchange for raffle prizes, pre-approved loans, and other similar offers.  These scammers often entice their victims to send money in exchange for their prize.

Globe also warned against text messages that require the recipient to send a certain amount to 2 + (10-digit mobile number) for either a “discount,” “refund,” and other fraudulent claims. This is a Share-a-Load process that will transfer Prepaid load to the scammer.

Another similar scam involves a request for the recipient to dial *100*1* (10-digit mobile number) and so on. This is an AutoloadMAX retailer process that will transfer load credits to the scammer.

Thus, Globe also reminds its customers to always transact with Globe official channels and accounts –

Written by Village Connect

In a world where free quarterly print and online publications rule, Concept and Beyond Publishing (formerly, Tesmarias Publishing) a publisher of Village Connect (VC) stands out as a pillar and a trailblazer, raising the bar for complimentary magazines with quality reads that are tailored to discriminating Filipino urbanites.

As a print and digital publication, VC strives to provide readers an insightful glimpse into the ever-changing business landscape through relevant dialogue and inclusive coverage of trending news, information, and lifestyle tidbits within (and outside) the metropolis.

On a bigger scale, VC identifies and promotes Philippine innovations in various industries and connects them with Manila’s young and upbeat populace.

Since its founding in 2011, VC emerged as a household and business name, with a monthly circulation of 50,000 copies distributed FREE in Metro Manila, VC is targeted toward select villages, multi-dwelling outfits (condominiums, serviced apartments), banks, and lifestyle facilities including salons, wellness institutes, and beauty and fitness centers. It is also exclusively carried by Figaro Coffee Shops in Metro Manila – truly living up to its goal of connecting villages and businesses.

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